Privacy Policy

When you request or book a ride, create an account, or contact us, we collect the information you provide: your name, phone number, email address, date of birth (for accounts), pickup and drop-off locations, travel dates and times, flight details, passenger and luggage counts, and any special instructions.

Payment cards are processed by our payment provider. We never store full card numbers or security codes on our systems.

We use your information to schedule and operate your transportation, communicate about your reservation, process payments, provide customer support, and meet legal obligations.

Specifically, we use the contact information you give us — your name, phone number and email address — for reservation and service communications: booking confirmations, pickup reminders, chauffeur and ride-status updates, receipts, and notices about changes, cancellations or payments. We do not use your mobile number for marketing or promotional messages unless you separately agree to that.

If you check the SMS consent box during booking, you agree to receive text messages from Asma Prestige LLC about your reservation and chauffeur — such as booking confirmations, pickup reminders, reservation or cancellation updates, and chauffeur “On My Way” and “At the Location” notices. Message frequency varies. Message and data rates may apply.

SMS consent is optional and is not a condition of booking. You can opt out at any time by replying STOP to any message. Reply HELP for help, or call 619-251-3286.

We record whether and when you gave SMS consent. We use your mobile number only for the transactional messages described above and not for marketing unless you separately agree.

Mobile information and SMS opt-in consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our SMS delivery provider) that send messages on our behalf — and those providers are not permitted to use it for their own marketing.

We share information only with service providers that help us operate — for example payment processing, mapping, email and SMS delivery — and when required by law. We do not sell your personal information.

We use reasonable safeguards to protect your information. Passwords are handled by our secure authentication provider and are never stored in readable form. We keep reservation records as long as needed for service, accounting and legal purposes.

You can review and update your profile in your account, opt out of SMS at any time, and contact us to request access to or deletion of your information.

Asma Prestige LLC · San Diego, California · 619-251-3286 · asmaprestige13@gmail.com